Ticket bookings and admission

1) In order to confirm any event ticket booking, payment must be made in one instalment for the total ticket amount, prior to entry into the event. If payment has not been made, access to the event will not be permitted.

2) Tickets must be checked immediately on receipt to ensure the accuracy of the information contained thereon, as tickets cannot be refunded after their purchase, unless the event is cancelled.

3) A valid ticket must be produced to enter the event. The ticket must be complete, any removal of the ticket stub will invalidate the ticket and entry into the venue will be denied. Photocopies or any other form of reproduction will not be accepted.

4) The re-sale of a ticket for commercial gain without express permission from the venue will invalidate this ticket. Customers should be aware that tickets sold from unofficial sources may not be valid.

5) It is illegal to smoke inside the premises. Anyone found smoking will be asked to leave the premises and will not be allowed to return. There will be no refund in this case.

6) We reserve the right to conduct security searches prior to entry and refuse admission. We reserve the right to refuse admission to, or eject anyone who, refuses to be searched, is in possession of any alcohol or illegal substances or, in our reasonable opinion, admission to the venue might risk the safety of any other visitor or himself, or affect the enjoyment of the event for other visitors or the running of the event (for example if the holder appears to be under the influence of drugs or is acting aggressively or anti-socially). No refunds will be offered to ticket holders in these circumstances.

7) Visitors to the venue must comply with all licensing, health and safety and other regulations relating to the venue. Visitors must familiarise themselves with the location of the fire exits. We reserve the right to eject the ticket holder if these regulations are not complied with. No refunds will be offered to ticket holders in these circumstances.

8) No dangerous or hazardous items may be brought into the venue. We reserve to right to refuse entry, or eject, any visitor in these circumstances.

9) No food, beverages (including alcohol) or illegal substances may be brought into the venue. Only food and drink purchased at the venue may be consumed.We reserve to right to refuse entry to, or eject, the ticket holder if they are found to be carrying any of the aforementioned items.

10) As visitors to the venue, ticket holders consent to being photographed, filmed and/or sound recorded for broadcast and/or publication, without payment.

11) Visitors to the Qdos bar must be over the age of 18. Entry to the event may be refused if the ticket holder cannot provide suitable proof of age. Refunds will not be offered in these circumstances.

12) The Hand Arena reserves the right to cancel an event due to insufficient numbers, in which case an alternative date will be offered or if no alternative date can be arranged in a reasonable timescale then a full refund of monies paid will be made. We shall have no further liability to you.

13) The Hand Arena does not accept any liability and shall not be liable for any refunds for non-completion of any event due to circumstances beyond our control.

Entertainment and performance

14) In the event that an artist or performer cannot appear at an event due to circumstances beyond our control, the ticket holder only will be entitled to a complimentary drink at the Qdos bar, up to the value of £2.50. No refunds will be offered in these circumstances.

15) The unauthorised use of photographic and recording equipment is prohibited.

16) If you experience any problems during the course of the event, please contact the events manager, general manager or any other member of arena staff as soon as possible so that the issue can be resolved prior to, or during, the event.

General

17) Nothing in these Terms and Conditions is intended to exclude or to limit in any way any liability which the venue may have in regard to negligence or for death or personal injury to any person caused by their negligence, for fraud or other wrongful act or omission.

18) Under no circumstance will the venue be liable for any loss, damage, cost or expense, which was not reasonably foreseeable at the time the ticket was purchased or which was not directly attributable to any act or omission of the venue. The venue will not be liable for any loss of enjoyment or any wasted expenditure in excess of the face value of the ticket.

19) The invalidity or partial invalidity of any provision of these Terms and Conditions shall not prejudice or affect the remainder of these Terms and Conditions which shall continue in full force and effect.

20) These Terms and Conditions are governed by and interpreted in accordance with the laws of England (or the laws of Scotland if you are domiciled there). Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales unless you choose the jurisdiction of your domicile in Scotland or Northern Ireland.

21) Notwithstanding any other provision in these Terms and Conditions, no person other than you and us, has any right under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of these Terms and Conditions. Nothing in these Terms and Conditions shall affect any right or remedy of a third party which exists or is available other than as a result of the aforementioned Act.